Crane Center

I have nothing but good things to say about my experience with Dr. Celtik and the Crane Center. It was a relatively smooth process from my initial consultation to actually getting a surgery date. Every visit before and after surgery has been thorough, informative and caring. Dr. Celtik is a very down-to-earth surgeon who shows genuine care and concern for his patients. The front office staff are friendly and have replied to all communications relatively quickly.

Emailed me saying my insurance was out of date (which it was, since it was the turn of the year) and told me I could update my insurance on the breeze portal. I did just that and notified them and they ended up canceling my appointment anyways. so that's cool

Took too long to get my surgery scheduled so I had to constantly get new referrals/letters My original surgery, my wound opened up and I called them stating I was in pain before this happened. They dismissed my pain, saying it was "normal", without offering an appointment or an examination, despite me having surgeries in the past. I emailed them my wound stitches opening, and they ignored these emails. I had to be forced hospitalized at a veterans hospital (against my will) and only then when on IV, did Crane Center do something about it (which all they did was send antibiotics). The VA doctors said I was going to die or they had to amputate my arm because Crane refused to validate my medical post-OP concerns. If I was not a disabled veteran, I would not be alive today simply because Crane can't bother to be responsible. Post-OP to fix the damages and needing a revision, the staff blocked me from talking to my surgeon saying it "wasn't medically necessary" even though the surgeon called me too early in the morning while I was sedated to understand his instructions. Why is the desk staff telling me what's medical? Why block me from my surgeon who is responsible for the damage? Years later, they discriminated against me being autistic and accused me of doing meth, due to my medication that I reported to them multiple times willfully. They didn't just outright accuse, no. They manipulated and gaslit me to try to force me to "admit I was doing drugs". They should be what medication can cause false positives and understand that it needs a higher concentration for that. Imagine accusing patients who take ADHD meds for doing drugs. Despite this, I still didn't get my revision. I shouldn't even need to involve my insurance, the Crane center let me die, basically. They willfully ignored surgery complications. They also yelled at me for other medical professionals making mistakes when they should've been talking to my support since I'm a disabled person. saying things like "you'll never be seen here again" as I'm having a breakdown and crying while having a panic attack. Unprofessional and horrible clinic. Hates neuordivergent people. and just ignorant.

My partner received GCS from the Crane Center this last fall and the surgery was successful. The after care from Crane went from bad to worse very quickly; she was told in the hospital that her care could have been much worse and that her excruciating pain was just part of the recovery and relative. It was extremely upsetting to see a surgeon dismiss a patients concerns so quickly without giving the patient the benefit of a doubt after undergoing such a serious procedure. The patient coordinator Valentina also really dropped the ball, she was not present from the pre-op appointment till reaching out 3 weeks post-op. We communicated this frustration of feeling forgotten and abandoned by the patient coordinator and the office manager offered to investigate what had happened and never followed up. The communication after leaving the hospital has completely broken down to the point where my partner asked to exit the Crane Centers' care which they gave a trite response of essentially "So sorry, Goodbye". Dr. Jun is an incredibly intelligent and skilled surgeon but the organization from the office staff and communication is quite poor. Given the nature of their field of medicine, I had hoped there would be a higher standard of compassion and communication but at every turn we seem to be proved wrong.

Awesome! Even with a few stitches left behind which could have been due to my slight over weightness😉 I would recommend Dr. Rodriguez, Ms.Gigi as well as the rest of the staff at the SF location. Took them working with me for almost 4 years to finally be healthy enough to get my procedure. I am grateful for their patience and continued support. Hey if yall need me to do a promo holla! I got you! This was easiest surgery out of 60 since journey began in 2016. Thank you @CRANESURGERYCENTER SF ❤💛🧡💚💙💜