Hazen Medical Spa

I wish I could share an outstanding review and up to a certain point, after years of being a customer, I could have. Unfortunately, after my last few visits I felt like I was just a mere transaction, as an understatement. Based on my last few experiences here, my needs were not tended to after being a multi-year customer and paying a substantial amount of money for their services. I was doubly charged for services that didn't do as they had promised, and I'm left with my problem areas (after being doubly charged) still as they were pre-treatment(s) - for the most basic of procedures. While I completely understand the degree of outcomes based on the individual, I have had the same treatments year after year and I've had no issues - in fact, everything did as they shared it would. I am deeply disappointed in the level of service, how the team handled my direct feedback (which was highly uncomfortable to give as a client, to begin with), and it felt like somehow, I was in service of them instead of the other way around. I will never seek treatments there again, and will be finding another alternative within the area. The advice I would offer to ensure this is productive: train your staff to know how to have difficult conversations while also putting the client first, and don't continue to upsell clients on things, especially if you know the results will largely vary. This is a highly intimate and high touch business, which is exactly how I expect to be treated and engaged with, and I don't think that's asking a lot. Super disappointing.

Absolutely love this place! I’ve been coming here for my Hydrafacials and Microneedling treatments, and I can honestly say Victoria is the best! She’s so thorough with each treatment, explaining everything in detail and making sure I’m comfortable every step of the way. Her calming presence makes the experience even more relaxing. My skin has never looked better, and I always leave feeling refreshed and glowing. Highly recommend this medspa and Victoria to anyone looking for professional, top-notch care!

Have received several services here to date and will continue to come back. From the team of staff and high level of customer service to the attentiveness they provide you with I am so pleased. They make you feel comfortable and confident . Each person I encountered seemed knowledgeable and professional. I couldn’t be more happier with all I’ve received thus far.

I could go on for days about how great Kayla is. She has made every experience I’ve had with her comfortable and fun! Kayla focused on balancing my face with minimal filler and making sure I still look like myself. My face after filler looks so natural and I am so much more confident from the front and with my side profile. The spa is also extremely clean with a calming environment. Everyone I’ve met there has been great.

Victoria is really phenomenal. She has performed multiple hydrofacials on me as well as a chemical peel. I have had multiple of these previously at different spas and Victoria is the absolute best.