Skin Works Medical Spa

* modified some numbers more accurately. If you’re considering a new facial clinic, I highly recommend avoiding this place. The team doesn’t work well together. They applied a strong numbing cream on my face for 2 hours (which generally shouldn’t be used on sensitive areas for more than 1 hour, usually 15-30 minutes). What was supposed to be a 1.5-hour treatment ended up taking 3.5 hours. They charged me $750 instead of the $350 plan I had reserved, and I was made to wait for another half an hour for a 20% discount for my next visit at reception. The doctor, nurses, and reception staff definitely need to improve their efficiency. I'm still waiting for my receipt, and after a month, the treatment has not had any medical impact after mid Nov treatment. I would never go back again (classy hair salon's $75 treatment is 10 times better, effective and staffs are sincere); they lack hospitality and effective medical care, integrity, and loyalty. Check reviews carefully. ** Response to the team: I would appreciate it more if you could send me the receipt first instead of focusing on public reputations. I'm not here to destroy your business etc just sharing the facts. If I had been in a bad mood, I could have updated my review that day, but I took some time before responding(1 month +!), and it still doesn’t make sense for me to go back at all unfortunately. Emilia (the nurse) was sincere about she was distracted by a previous customer who arrived late, and forgot about leaving numb cream on my face for a long time. I hope the whole team, including reception staffs (Francis and Taahsini), can receive better training in hospitality. I never requested any discounts, but Francis(if i remember correctly) tried to offer me one for a future visit while speaking with her manager after my treatment. It didn't / doesn’t make sense to make me wait and only offer a discount for next time. If it is for next time, you could have just emailed me with receipt if you know my driver has been waiting and I was in rush even after disappointing excessive hours experiences. I hope you dnd your team take this very seriously. You nearly ruined my facial skin with too much numbing cream hours, and I cannot accept these unprofessional response either. Thank you and look forward to hearing the update as a team, and please feel free to reach out if you find any further discrepancies in my comments.

The staff were amazing, very helpful and professional. The laser treatment I got was great!! Definitely recommend for anyone who’s struggling with acne to do the ADVALIGHT laser treatment 👍🏽 I definitely see a significant difference in my hyperpigmentation and my acne has reduced significantly🤩 would definitely come back! Thanks Skin Works!

Im disappointed with my experience today at Skin Works today. My appointment was for 12:45pm and I wasnt seen by Dr. until 1:50pm. No apology or acknowledgement was made for the over hr delay. The greater reason for my low rating is because when I was seen by Dr. T he seemed frazzled like he was in a hurry/running behind. My skin services with him felt very rushed like he was an auto pilot rushing me out. This kind of rushed treatment makes me worry my results wont be ideal and decreases my trust in their care. Treatments are expensive and worth better patient centered care where more time and focus is delivered. The one highlight of this spa is front desk Kira who was very kind with a bubbly disposition. Maybe I just caught the team on an off day.

5-Star Review for Skim Works Med Spa I can’t say enough wonderful things about Skim Works Med Spa! Dr. Mat and his amazing team are truly exceptional. From the moment you walk in, you feel like part of their family. Their customer service is warm, friendly, and genuinely caring, making every visit a breeze. Dr. Mat’s professionalism and expertise are unmatched. Whether you’re considering Botox, fillers, or any other cosmetic procedures, you’re in the best hands. They take the time to explain everything, answer all your questions, and ensure you feel completely comfortable throughout the process. If you’re looking for a med spa that combines top-tier professionalism with a welcoming, family-like atmosphere, Skim Works Med Spa is the place to go. I highly recommend Dr. Mat and his team—they’ve exceeded all my expectations!

Highly recommended Skin Works Medical Spa. The Nurse is extremely efficient, demonstrating exceptional proficiency, and knowledge throughout my visit. The service was outstanding. And the staff was friendly and attentive. I’ve also shared my positive experience with my coworkers. Thank you for providing such a high level of service! 😊